Drafts content for agency newsletters and publications. Writes, edits, and prepares informational materials such as press releases, briefings, brochures, and other publications. Drafts news releases, talking points, scripts, and other informational materials. Proofreads, rewrites, and edits documents submitted by others for style, content, and conformity to agency standards and policy. Assists with planning for publication design including recommendations for layout and graphics consistent with branding guidelines in collaboration with creative team. Participates in various activities related to or in support of an agency's public information program. May conduct advance work/tours and prepare displays for use at fairs, conferences, conventions, seminars, and training sessions. Designs, assists in the design or arranges for the design, set up, staffing, and operation of displays and exhibits. Assists with communication logistics for press conferences, seminars, public hearings, and other informational gatherings by securing speakers, creating agenda, preparing invitation lists, administering physical arrangements, preparing publicity materials and supplying the media with information. Coordinates public appearances for agency staff to explain programs and initiatives and to gain stakeholder support for agency activities. Coordinates agency responses to inquiries received through various channels, including social media. Monitors and tracks feedback related to agency programs and initiatives in digital environments and posts appropriate response. Reviews work in progress and upon completion for adherence to instructions, appropriateness of style and treatment, accuracy of content and grammar. Periodically reviews materials issued by the agency and recommends changes in subject matter, format and distribution method. Work with supervisors or program staff to evaluate the effectiveness of communications; may analyze internal agency input or external customer input collected through surveys, focus groups, or interviews. One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of Civil Service Law. Eligible titles include, but are not limited to: Management Specialist 1; Program Outreach Specialist 1; OR Six years of experience in public or governmental relations, and/or in writing or producing content for various media. An associate's degree in media, new media, English, communications, journalism, broadcasting, public relations, films, TV productions, or digital marketing can substitute for two years of specialized experience; a bachelor's in these fields can substitute for four years; and a master's degree in these fields can substitute for an additional year of specialized experience The ideal candidate will be a collaborative, creative thinker, who can work across a multidisciplinary team and is enthusiastic to learn content specific knowledge across the organization to achieve strategic business and communication goals. Detail oriented with the ability to meet deadlines. Ability to multi-task and contribute to multiple projects from start to conclusion on time. Ability to initiate and maintain relationships across a diverse set of stakeholders. Ability to work both in a team-oriented, collaborative environment and independently. Experience in customer service and customer-centered approaches to written and digital marketing communication. Experience converting technical jargon into plain language for external customers Experience in a government agency press office, constituent services, or public facing customer communications Experience in newsletter and external publication content and/or multimedia design. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. To Apply: Please send your resume and cover letter to hr@nysif.com.
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