Job Description

A well-established healthcare organization is seeking a professional and detail-oriented Patient Registration Representative to serve as the primary point of contact for patients and families at an ambulatory clinic. The ideal candidate will provide a welcoming experience, assist with administrative and financial tasks, and coordinate patient flow. This position requires excellent communication skills, organizational abilities, and the capacity to manage multiple priorities in a fast-paced clinical environment.

RESPONSIBILITIES AND DUTIES:

• Greet all patients, families, and visitors in a timely, courteous, and professional manner.

• Assist patients and families with the check-in and check-out process.

• Collect, verify, and update demographic, financial, and insurance information to ensure accurate patient records.

• Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles; process billing information accurately and promptly.

• Provide guidance to patients on completing required forms, understanding insurance coverage, and available payment options.

• Schedule new and follow-up appointments; occasionally register walk-in patients for primary care.

• Coordinate patient flow within the clinic, notifying staff of any issues that may cause delays or service interruptions. Manage add-ons, reschedules, and cancellations according to department protocol.

• Perform administrative tasks including answering phones, triaging calls, receiving and delivering messages, and scanning documents.

• Maintain reception and waiting areas in a clean, organized, and professional manner.

• Ensure confidentiality of all patient records and information.

• Provide cross-coverage for other clinic locations as needed to meet operational and staffing requirements.

• Adhere to all clinic policies, procedures, and practices.

• Promote and demonstrate organizational values, including Service, Respect, Accountability, Integrity, Advancement, and Teamwork.

• Remain current with all required licensure, certifications, and mandatory compliance trainings.

• Perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS:

• Minimum of 3 years of experience in a patient-facing or administrative healthcare role preferred.

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and electronic medical record systems.

• Strong organizational, time-management, and multitasking skills with attention to detail.

• Excellent written and verbal communication skills.

• Ability to handle sensitive information with discretion and professionalism.

• Ability to work independently and collaboratively as part of a team in a dynamic clinical environment.

• Applicants may be subject to a background check.*

• A pre-employment drug screening is required as a condition of employment.

*A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.

Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.

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