Job Description

This is a remote position.

As a Live Chat Support Representative at Laka Group SRL, you will play a crucial role in providing exceptional customer service and technical support to clients in the Civil Engineering industry. You will be the first point of contact for inquiries, troubleshooting, and assistance, ensuring a seamless and positive experience for our customers.

Responsibilities:

• Respond to live chat inquiries promptly and professionally
  
• Provide technical support and assistance to customers
  
• Troubleshoot and resolve customer issues effectively
  
• Escalate complex problems to the appropriate teams
  
• Maintain accurate records of customer interactions
  

Requirements:

• Excellent communication and interpersonal skills
  
• Strong problem-solving abilities
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Previous experience in customer service or technical support is a plus
  
• Knowledge of Civil Engineering industry terminology is preferred
  

Qualifications:

• High school diploma or equivalent
  
• Proficiency in using live chat software and CRM systems
  
• Basic understanding of technical concepts
  
• Ability to work independently and as part of a team
  

Benefits:

Joining Laka Group SRL as a Live Chat Support Representative offers the opportunity to work with a dynamic team in the Civil Engineering industry. We provide competitive compensation, training and development opportunities, and a supportive work environment that values your contributions.

Requirements

• Excellent communication and interpersonal skills
  
• Strong problem-solving abilities
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Previous experience in customer service or technical support is a plus
  
• Knowledge of Civil Engineering industry terminology is preferred
  

Benefits

Joining Laka Group SRL as a Live Chat Support Representative offers the opportunity to work with a dynamic team in the Civil Engineering industry. We provide competitive compensation, training and development opportunities, and a supportive work environment that values your contributions.

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