Job Description

Chief Administrative Officer

Contributes to the development and deployment of Greenville Water's strategic goals. The Chief Administrative Officer is responsible for the development, execution and oversight of key administrative functions: Customer Service, Billing Services, Procurement and Contracts, Fleet Maintenance, Meter Reading and Legal.

ESSENTIAL JOB FUNCTIONS:

• Develop and implement strategies for administrative functions that align with the company's strategic goals and objectives.
• Manage the development and implementation of policies, procedures, and programs to support administrative services operations (customer service, billing, procurement, contract administration and fleet) and maximize efficiency and effectiveness.
• Manage legal risks for the organization by ensuring compliance with federal, state, and local regulations related to the company's operational matters.
• Responsible for the overall functions of Customer Service to ensure successful departmental operations of the call center, collections, and office operations.
• Responsible for the overall functions of billing services and meter reading.
• Reviews and manages multiple water resources contracts with Greenville Water wholesale customers.
• Plans, develops and implements administrative policies and goals.
• Coordinates activities of all administrative departments to effect operational efficiency and economy.
• Represents Greenville Water on boards, committees, and in civic affairs.
• Subject to 24-hour call. May be required to work during emergency conditions.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

A Bachelor's Degree in business administration or a related field, supplemented by ten (10) years of progressively responsible experience in an administrative capacity or a combination of education and managerial experience, is required; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Experience with administrative policy development and implementation preferred. Comprehensive knowledge of relevant utility laws, regulations and best practices also preferred. Master’s degree or JD preferred.

Must possess and maintain a valid South Carolina driver's license.

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